PAYMENTS & REFUNDS
Refund Policy
Please review our Refund Policy to understand the circumstances under which refunds may or may not be available for Fly2Future Global's consultancy, education, recruitment, and migration services.
Refund Eligibility
Understand when consultancy or service fees may qualify for a refund under our Refund Policy.
Payment Transparency
We clearly explain applicable payments, service charges and refund conditions before processing.
Third-Party Charges
Government fees, embassy charges, language exams and other third-party payments are generally governed by their own refund policies.
Refund Process
Learn how refund requests are reviewed, processed and communicated by Fly2Future.
Section 1 – Scope of This Policy
This Refund Policy explains the circumstances under which refunds may or may not be available for consultancy services, education counselling, recruitment services, AI Assessment services, language training, documentation assistance, and other services offered by Fly2Future Global Education & Migration Consultants.
By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Section 2 – Consultancy Fees
Consultancy fees paid to Fly2Future are subject to the terms agreed at the time of enrolment or service engagement.
Where applicable, refund eligibility will depend on the stage of service delivery, work completed, contractual commitments, and the specific circumstances of each case.
Section 3 – Refund Eligibility
Refund requests may be considered where:
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A payment has been made in error.
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A service cannot be provided due to reasons solely attributable to Fly2Future.
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A written agreement specifically provides for a refund.
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Refunds are required by applicable law.
All refund requests are subject to review and approval by Fly2Future.
Section 4 – Non-Refundable Payments
Unless otherwise agreed in writing or required by applicable law, the following are generally non-refundable:
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Consultation fees after the consultation has been completed.
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Administrative and processing charges.
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Documentation preparation services already completed.
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Translation and certification services already provided.
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Language training fees for completed sessions.
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Services that have already been delivered.
Section 5 – Third-Party Charges
Payments made to third parties are governed by the refund policies of those respective organisations.
These may include:
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Visa application fees
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Government charges
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Embassy or consular fees
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Language examination fees
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University or institution application fees
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Courier charges
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Medical examination fees
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Insurance premiums
Fly2Future is not responsible for refund decisions made by third-party organisations.
Section 6 – Visa & Government Fees
Visa approvals, refusals, delays, or decisions are made solely by the relevant government authorities.
Refunds relating to visa application fees, government processing fees, or similar official charges are governed exclusively by the applicable authority's policies.
Fly2Future cannot guarantee refunds for such payments.
Section 7 – Refund Request Process
All refund requests must be submitted in writing to Fly2Future together with any supporting documents that may be required.
Each request will be reviewed individually in accordance with this Refund Policy, the applicable service agreement, and any relevant legal or contractual obligations.
Additional information may be requested where necessary before a decision is made.
Section 8 – Refund Processing Time
Where a refund is approved, Fly2Future will make reasonable efforts to process the refund within a reasonable period using the original payment method wherever practicable.
Actual processing times may vary depending on banking institutions, payment providers, and other external factors.
Section 9 – Exceptional Circumstances
Refund requests arising from exceptional circumstances, including serious medical conditions, natural disasters, government restrictions, or other unforeseen events, may be considered on a case-by-case basis.
Any decision will be made at the sole discretion of Fly2Future, taking into account the circumstances and any applicable third-party policies.
Section 10 – Related Policies
This Refund Policy should be read together with:
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Terms & Conditions
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Privacy Policy
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Cancellation Policy
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Cookie Policy
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AI Assessment Disclaimer
Where any inconsistency exists, the policy governing the relevant service shall prevail.
Section 11 – Governing Law
This Refund Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the competent courts in Thiruvananthapuram, Kerala, India, unless otherwise required by applicable law.
Section 12 – Changes to This Policy
Fly2Future Global Education & Migration Consultants may update this Refund Policy from time to time to reflect changes in our services, legal requirements, business practices, or operational procedures.
The latest version of this Policy will always be published on our website together with the updated revision date.
By continuing to use our services after any updates are published, you acknowledge and accept the revised Refund Policy.
Section 13 – Contact Us
Fly2Future Global Education & Migration Consultants
Email: info@fly2future.in
Website: www.fly2futureglobal.com
Phone: +91 9961306130
Effective Date: 29 July 2026
Last Updated: 29 July 2026
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